Reference

Privacy Policy

We handle your account data, wallet transaction records and contact details according to the policy below. This covers what we collect when you deposit via bKash, Nagad or Rocket, how we secure your login sessions, and your rights to access or delete your information.

Account data protectionWallet transaction recordsContact preferencesAccess and deletion rightsBangladesh support contact
cv669 Privacy Policy
DATA HANDLING

How We Protect Your Information

We encrypt your login credentials and wallet transaction data using SSL protocol. Account passwords are hashed so our staff cannot read them. We restrict access to your personal information to the team members who need it to process your deposits, withdrawals and support requests.

Secure Login Sessions

We encrypt your username and password during login and use session cookies to keep you authenticated. Your session expires after a period of inactivity and you will need to log in again to access your account.

Wallet Data Protection

We record the transaction ID and amount when you deposit via bKash, Nagad or Rocket but we do not store your wallet PIN or full account number. Withdrawal requests are verified using the mobile number you registered with.

Cookie Usage

We use essential cookies to maintain your login session and functional cookies to remember your language and wallet choice. We do not use third-party advertising cookies or tracking pixels on cv669.

Data Retention and Deletion

We keep your account records for the period required by financial regulations in the jurisdictions where we operate. You can request account deletion through support and we will remove your data after completing any pending withdrawals.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to access your account data, correct information we hold, or request deletion, contact our Bangladesh support team through the channels below. We respond to data requests within the timeframe required by applicable privacy regulations.

Live Chat Open the chat icon in the bottom corner of any page to speak with our support team about data access, correction or deletion requests during your active session.
Email Support Send your data request or privacy question to our support email address listed in the contact section. Include your registered mobile number so we can verify your account identity.
Account Settings Log in and go to your account profile to update your email address, mobile number and communication preferences. You can also close your account from this section if you want to stop using cv669.

Common Privacy Questions

We collect your mobile number, email address, date of birth and preferred username during account registration. We use your mobile number to verify deposits and withdrawals and your date of birth to confirm you meet the age requirement.

We record the transaction ID and amount when you deposit or withdraw but we do not store your wallet PIN or full account credentials. You enter your wallet information directly in the bKash, Nagad or Rocket app when you complete a payment.

Yes, contact our support team through live chat or email and request a copy of your account data. We will verify your identity using your registered mobile number and provide the information within the timeframe required by applicable privacy law.

Log in to your account and go to the profile settings section. You can update your email address directly and submit a new mobile number for verification. Support will confirm the change once we verify the new number.

We share transaction details with bKash, Nagad, Rocket and bank payment providers only to process deposits and withdrawals you request. We do not sell your personal data to marketing companies or third-party advertisers.

Contact support through live chat or email and request account deletion. We will close your account and remove your data after processing any pending withdrawals and meeting the record retention period required by financial regulations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.